Customer Service Representative

Amynta Group•Cockeysville, MD

9d•$19•Onsite

About The Position

We’re thrilled that you are interested in joining us here at the Amynta Group! POSITION SUMMARY We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative at our Hunt Valley, MD location. The compensation for this position is $18.50 per hour, with possible opportunities for overtime. The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts. Apply now! Position Posted 2/2/2026. The Customer Service Representative processes requests for title documents received via email and phone, as well as client requests, and be able to respond professionally and accurately to those inquiries. We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative at our Hunt Valley, MD location. The compensation for this position is $18.50 per hour, with possible opportunities for overtime.

Requirements

High school diploma
2-4 years’ related experience (Preferred)
Comprehensive knowledge of subject matter
Excellent written and verbal communication skills
Strong attention to detail
Strong listening and reading comprehension skills to handle incoming inquiries
Ability to analyze data and present recommendations based on outcomes of analysis
Strong work ethic and excellent time management skills
Strong interpersonal skills and ability to work well with people throughout the organization
Willingness to maintain a professional appearance and provide a positive company image
Willingness to work non-traditional shifts which meet the needs of the team and company
Ability to perform under minimal supervision
Accurate keyboarding skills

Nice To Haves

AA degree or higher preferred.

Responsibilities

Ability to handle all job duties and responsibilities of CSR I
Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries
Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues
Ability to maintain various client requirements and act accordingly for multiple clients at one time
Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.)
Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions
Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing
Ability to look deeper into an account or issue and identify potential system or process issues
Escalated follow-up and situational accounts