Customer Service Representative

Lawn Doctor Cache Valley•Logan, UT

7h•$19 - $21

About The Position

Love working with people and take pride in getting the details right? At Lawn Doctor of Northern Utah, we keep things friendly and down-to-earth—while holding ourselves to a high professional standard. We’re looking for a Customer Service Representative who enjoys building long-term relationships, keeping customers happy, and being the calm, capable go-to person. If you like a positive team, real responsibility, and work that actually makes a difference (and greener lawns), you’ll fit right in! About the Role As a Customer Service Representative, you will manage an established portfolio of customer accounts and serve as the primary liaison between customers and internal teams. Your focus will be on retention, upsells, communication, and ensuring each account receives consistent, high-quality support.

Requirements

Previous account management or client relationship experience required
Experience handling payments and managing account collections
Strong communication, organization, and follow-through skills
Ability to manage multiple accounts and priorities effectively
Customer-focused mindset with attention to detail
Comfortable working independently and collaboratively

Nice To Haves

Spanish speaking (preferred but not required)

Responsibilities

Manage an assigned portfolio of customer accounts by addressing customer questions, concerns, making service adjustments, taking payments and following up on outstanding balances in a timely manner.
Act as the primary point of contact for customer communication while building and maintaining long-term, professional relationships
Collaborate closely with team members to ensure customer expectations are met
Uphold Lawn Doctor’s standards of professionalism and service
Follow the Entrepreneurial Operating System (EOS) and work with team members to meet department KPI’s.