Customer Service Representative

AbbVie • North Chicago, IL

1d

About The Position

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok .

Requirements

• High School Diploma or GED required.
• 2 years customer service-related experience required.
• Ability to interact with all levels of personnel, customers and sales force.
• Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility.
• Ability to multitask, prioritize work, effective time management and organizational skills
• Ability to work independently and in a team environment.
• Keen attention to detail with a prominent level of accuracy.

Nice To Haves

• Bachelor's degree preferred, preferably in business management.
• Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application preferred.
• Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, highly preferred.

Responsibilities

• Process revenue generating customer orders including order entry, order status, document creation, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps.
• Support establishment of and change to customer master data.
• Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement
• Process returns according to Terms and Conditions
• Critical knowledge and application of Terms and Conditions
• Support Customer Service Operations project initiatives
• Support Key Performance Indicators to achieve department service level goals
• Identify process improvements where applicable for superior customer service including new customer requirements
• Other duties as assigned by leadership team
• Compliance: Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real
• Complete/apply all quality, regulatory safety, and compliance training
• Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer

Benefits

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED