Customer Service Representative
Detroit Tool Metal Products•Hayward, CA
•Onsite
About The Position
Customer Service Representative will work directly with customers to process orders.
Requirements
- At least 18 years of age (required at all locations)
- High School diploma or GED (required at all locations)
Nice To Haves
- Previous manufacturing experience preferred (all locations)
- 3 years’ experience in Customer Service
Responsibilities
- Download EDI/Order Entry: Analyze Validation Report, address any revision changes, price discrepancies, obsolete parts, new parts, orders received with little or no lead-time, etc.
- Manual entry of Customer Orders (keyboard accuracy is a must)
- Manage Customer Portals
- Contact Customers on any orders received within our standard lead-time. Negotiate new due dates, if possible. Work with Master Schedule and Plant Manager on any short lead-time orders.
- Complies with all safety and environmental regulations, and works to create and promote a safe working environment.
- Other duties as assigned
Benefits
- Competitive Pay
- Health Benefits after ONLY 30 days (FREE healthcare options for employee)
- Paid Time Off (PTO)
- 401k Matching after ONLY 30 days
- Tuition Reimbursement
- Paid Holidays
- Monthly Catered Luncheons
- On the Job Training
- Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
