Customer Service Representative

Good Shepherd Health Care•Hermiston, OR

1d•$19 - $30•Onsite

About The Position

Customer Service Representative is responsible for delivering world class customer service at counters and on phones, answering patient inquiries, collection of payments/co-payments, and duties in support of departmental efficiencies.

Requirements

Minimum of 2 years hospital experience preferred.
Bilingual and/or English-Spanish speaking preferred. Ability to work with culturally diverse population.
Required: High School Diploma or equivalent - must provide copy of diploma/GED.

Responsibilities

Correctly takes messages either by phone or over counter, ensuring all necessary information is gathered and documented following practice guidelines. Also ensure that the messages are delivered in a timely manner.
Assists with patient inquiries in person or via phone. Assists Patient Access department staff as needed.
Provides courteous and professional customer service over the counters or phones (within 3 rings), assisting patients as needed, and asking for information and payments.
The employee supports the hospital mission, vision, values, policies, and procedures.
Participates in required education for DNV programs as applicable to position (reference program education curriculum).
Performs other related duties as assigned.