Customer Service Representative

McKesson•Fort Worth, TX

35d•$16 - $27•Onsite

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Customer Service Representative is the point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers. Schedule: Work schedule anytime: Monday through Friday, 7:00am – 9:00pm Central, according to business needs. (Schedules rotate every 6-months through a performance driven bid) Standard hours for training: Monday through Friday, 8:30am – 5:00pm, Central, according to business needs. This is an IN-OFFICE position working under a remote setting until further notice

Requirements

Typically requires 1+ years of related experience.
H.S. diploma or equivalent
Entire MS Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.)
Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, WorkDay
Be organized and detail oriented
Advanced problem solving and root cause analysis
Pay differential for bilingual, fluent, Spanish speaking individuals

Nice To Haves

Success in a work from home environment preferred
Previous call center experience preferred
Pharmacy Tech experience preferred

Responsibilities

Accept inbound calls and handle customer requests with professional phone etiquette
Enter all calls in the Call Tracking System with accurate, well documented call notes
Self-starter who display a positive attitude, strong work ethic, and excellent attendance
Place direct, drop ship and remote enhanced delivery orders
Assist customers with system navigation
Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles
Process credit research and document retrieval requests
Meet all departmental goals including schedule adherence, attendance, and quality monitoring
Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns
Work with multiple systems, up to 3 monitor, and multitask in a fast paced environment
Strong computer skills to include terminology, function, and navigation