Customer Service Representative

Virginia Green

10h•Onsite

About The Position

The Customer Service Representative will interact with customers by addressing inquiries and resolving issues by providing Best-In-Class customer service in a call center environment.

Requirements

Meet personal/team qualitative and quantitative target
Ability to accept guidance and apply recommended suggestions to improve internal and external customer interaction.
Maintain an open line of communication with management and peers providing suggestions received through customer interactions.
Excellent communication skills including active listening.
Utilize strong verbal communication skills to actively listen to customer or team concerns, identify issues, and provide clear, effective solutions in real-time, ensuring a positive resolution and maintaining customer satisfaction.
Minimum High School Diploma or Equivalent
Minimum 2+ years of experience in managing high call volumes (inbound and/or outbound) or providing in-person customer service, demonstrating the ability to efficiently handle customer inquiries, resolve issues, and maintain a high level of professionalism and customer satisfaction.
Strong computer skills including the use of Microsoft Office Products (Outlook, Word, Excel, PowerPoint) and ability to navigate internet applications.

Nice To Haves

Agronomic related background, turf, weed, lawn care knowledge

Responsibilities

Excellent organizational, verbal, and written communication skills.
Manage large amounts of inbound and outbound calls in a timely manner.
Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives.
Handle billing related inquiries collecting payment data for immediate processing.
Ability to follow through on commitments and accurately update our system of record to notify all applicable parties.
Ability to follow up timely on phone calls, emails etc.
Build sustainable relationships and engage customers by taking time to go the extra mile.
Seize opportunities to upsell products when they arise.
Ability to multi-task and assist with additional office tasks as directed.
Represent the company's values, products, and services as a positive and engaging brand ambassador, effectively communicating the brand's mission to customers, partners, and stakeholders while ensuring consistency in messaging and customer experience.