Customer Service Representative

Lennox International•Manasquan, NJ

7d•$17 - $22•Onsite

About The Position

Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. The primary functions of the Customer Service Representative are to assist internal and external customers by providing product and service information and resolving customer issues.

Requirements

Must be able to work Monday-Friday 8am-5pm (not a remote position).
Must have strong ability to prioritize, multi-task and problem solve.
Must be a team player with a positive attitude and great work ethic whether they are working with others or working unsupervised.
Strong interpersonal and communication skills, written and verbal.
Adaptability to work efficiently and effectively daily under pressure in a fast-paced environment.
Ability to build rapport with clients.
Proficient in Microsoft 365.
Positive and professional demeanor.
High School Diploma or equivalent
Minimum of 1-year related experience in customer service, inside sales support or related fields; (experience in retail field is not applicable)
Prolonged periods of sitting
Strength, dexterity, coordination, and vision to use keyboard and computer monitor for prolonged periods of time.

Nice To Haves

Proficient in JD Edwards and Halo preferred but not required.

Responsibilities

Serve as the first point of contact to assist with customer inquiries and complaints via telephone and email.
Provide information about the products and services, pricing, order status, billing, returns and credits.
Troubleshoot and resolve product issues and concerns.
Document and update customer records based on interactions.
Develop and maintain a knowledge base of the evolving products and services.
Ensure accurate and timely distributor order processing.
Confirming pricing, item number/description and quantities are correct.
Ability to research issues independently to determine root cause and corrective action needed.
Demonstrate follow up action with customers, distributors, sales force, and end users.
Provide continuous and responsive support to sales force.
Ability to work with other departments such as Shipping, Production, and Purchasing.
Heavy filing, contract updates, data entry backup, special projects as needed.
Perform other duties as assigned.