Customer Service Representative- Wisconsin

Caljan•Menomonee Falls, WI

78d

About The Position

It's time to take your career to the next level! Caljan, Inc. is growing and we have a Great Opportunity for a Customer Support Representative! When you work at Caljan, Inc. USA you become part of a world-wide organization. Caljan, Inc. is a leading provider of Logistics Automation Solutions and is the leading manufacturer and provider of telescopic conveyor systems. Our mission is to improve industrial safety and productivity worldwide through quality, people, and innovation. Position Summary We’re looking for a Customer Service Representative who thrives on helping others and creating positive experiences. The ideal candidate will be people-focused, energetic, and skilled at collaborating with both internal teams and external customers. If you’re someone who enjoys problem-solving, communicating clearly, and building strong relationships, we’d love to hear from you.

Requirements

High school diploma or GED equivalent
Minimum of 3 years’ customer support experience
Must be able to work overtime as required to meet customer deadlines including holidays and weekends if needed
Ability to work in a high growth, continuously changing and fast-paced environment
Legal authorization to work in the United States is required.

Nice To Haves

Associate’s degree preferred
2 years of industrial machinery parts, sales and service experience
Ability to read and understand mechanical and electrical drawings as it applies to researching replacement parts and service questions
Strong product and service knowledge

Responsibilities

You will generate proposals, own quotation follow-up, process purchase orders, expedite orders, and resolve issues on open orders.
You will identify and research issues of greater impact or technical complexity and present these to the Customer Service Manager or the appropriate internal experts for resolution.
You will take orders via e-mail or telephone, check inventory and process orders through Microsoft Dynamix AX (ERP)
You will assist customers in identifying items, provide prices and discounts and quotes that reflect accurate/realistic pricing and lead times
You will partner with Caljan Account Managers to serve larger accounts and provide aftermarket parts and service support with a goal to exceed company aftermarket sales and revenue targets through cross-selling and up-selling
You will build relationships and confidence, through positive customer contact with both internal and external customers, by responding to technical service questions and applying judgment in resolving service, warranty or technical problems in a professional and timely manner and completing follow-ups.
You will research and identify part numbers, costs, and pricing of legacy machine parts by utilizing Caljan resources such as paper archives and Caljan global resources
You will monitor and recommend parts inventory stock levels to the Customer Support Manager.
You will administer filing systems (physical and digital) that are well-organized and easily retrievable by team members.
You will maintain accurate and current customer account contact information
You will coordinate customer orders with counterparts at Caljan, Inc. including Engineering, Operations and Sales teams.
You will report key performance indicators (KPI’s) such as outstanding customer issues, monthly quotes created, monthly revenue, and part order backlog to the Customer Support Manager in a timely and efficient manner
You will support the service technicians in the field and their regional schedules
You may participate in annual parts pricing reviews in conjunction with latest costs
You will support, define and maintain regional truck inventories with the latest inventory and replenishments
You will need to work collaboratively as a team across multiple functional groups effectively
Other duties as assigned