Customer Service Representative (Wisconsin)

AA Anderson & CO INC • Brookfield, WI

2d

About The Position

The Customer Service Representative, reporting to the WI Customer Service Manager, is directly responsible for providing support to customers. Acts as a liaison between customers, operations, and sales team.

Requirements

• Strong attention to detail, must be a self-starter and able to take direction to result with minimal supervision.
• Excellent communication skills, multi-tasking, and problem-solving ability.
• Excellent interpersonal skills; professional and outgoing personality.
• Experience with ERP Business systems used in Industrial Distribution.
• Must be proficient with Microsoft Office and Google products.

Nice To Haves

• Customer service experience in the industrial equipment industry.
• Familiarity with pumps, hoses, and filtration products is a bonus.

Responsibilities

• Process, expedite, quote and orders via Epicor Prophet 21 ERP system.
• Prioritize, respond to and flag incoming phone calls, e-mail messages, and faxes.
• Oversee all ecommerce orders including communication, processing, and payment collection.
• Conduct Point-of-Sale (POS) and Chat Bot communications.
• Provide expertise and product consulting on customer inquiries.
• Recommend, configure, and quote products in conjunction with outside sales and project engineering staff.
• Provide quotation support to customers, territory managers and application engineers.
• Interact with suppliers, vendors, engineering, sales, and service/repairs staff.
• Process returned goods (RMA).
• Communicate with the manager on all issues that affect sales, profits, and customer satisfaction.
• Maintain professional and technical knowledge by attending educational workshops and vendor training.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed