Customer Service Representative - Animal Care of Greenville
About The Position
Be the calm. Set the tone. Create the first impression that matters. At Animal Care of Greenville, our Customer Service Representatives are the heartbeat of the hospital. You're often the first voice a client hears, and the last smile they see - and that matters. We're looking for a confident, compassionate, and upbeat full-time CSR who brings professionalism, personality, and follow-through to every interaction. Why you'll love us: Supportive, Fun Team Culture - We take our work seriously, but we believe laughter, connection, and snacks make hard days better. Our front desk is never on an island- we work as one team. Fast-Paced, Purpose-Driven Work - No two days look the same. You'll stay engaged, challenged, and deeply connected to the impact you're making. Client Experience Matters Here - We don't just move clients through - we build relationships, educate, and advocate for pets and people. Growth-Minded Environment - We value learning, cross-training, and professional growth. If you want to expand your skills and confidence, we'll support you.
Requirements
- You're a people person who communicates clearly and confidently
- You can stay calm, kind, and professional in emotionally charged moments
- You take ownership and accountability seriously
- You thrive in organized chaos and can juggle phones, clients, and schedules
- You believe personality and empathy belong in a professional setting
- You must be dependable, detail-oriented, and able to bring a good vibe - even on the busy days.
Nice To Haves
- Veterinary experience is a plus, but strong customer service skills, accountability, and emotional intelligence matter most.
Responsibilities
- Answer phones and manage client communication (calls, texts, emails)
- Schedule appointments accurately and efficiently
- Educate clients on hospital services, policies, and next steps
- Support the medical team through clear and timely communication
- Maintain accurate records and client information
- Help keep the front desk organized, welcoming, and running smoothly
- Be a steady, positive presence for clients, patients, and teammates
Benefits
- Competitive pay, based on experience
- Medical, dental, vision, and life insurance
- Free virtual mental health for your household (ages 13+)
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
