Customer Service Representative - 2nd Shift
About The Position
Overview: As a Customer Service Representative you will interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services. The 2nd shift position works full time from 2PM-10PM, Monday-Friday. An example schedule for 2nd shift is below: Monday - 2PM-10PM Tuesday - 2PM-10PM Wednesday - 2PM-10PM Thursday - 2PM-10PM Friday - 2PM-10PM Saturday - OFF Sunday - OFF Until further notice: Minimum wage $22/hr Additional 2.5% premium for WKD shift and 10% premium for 2nd Shift Rogue Team Members eligible to receive Quarterly Bonus The Customer Service Representative is a fully onsite role in Columbus, Ohio. Remote work is not available. Rogue Fitness is the leading manufacturer of strength and conditioning equipment, including barbells, power racks, sleds, and accessories. Founded in a garage in 2006, the company has grown to over 1400 team members globally. Rogue is the official equipment supplier of the CrossFit Games, USA Weightlifting, the Arnold Strongman Classic, and the World’s Strongest Man competition. The company remains dedicated to serving the needs of serious athletes at every level, from the garage to the arena.
Requirements
- High school diploma or GED required
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Ability to type
- Communication skills - verbal and written
- Problem analysis and problem-solving
- Attention to detail and accuracy
Responsibilities
- Process orders, forms, applications and requests
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Manage customers' accounts
- Record details of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
