REPRESENTATIVE CUSTOMER SERVICE

Cemex•Scottsdale, AZ

1d•Onsite

About The Position

Cemex is a leader in the building materials industry, known for innovation, quality, and sustainability, with over a century of expertise. The company is committed to delivering products and services that meet the needs of customers and communities globally, investing in its people by offering growth opportunities, competitive benefits, and a dynamic team environment. Cemex is seeking a responsible and skilled Customer Service Representative to join its team. This pivotal role requires a comprehensive understanding of the company's service offers, serving as the first point of contact for customers to ensure a seamless service experience.

Requirements

1-3 years experience in dispatching in a similar industry
High School Diploma
3 years of experience in a customer service or client-facing role.
Proven track record of meetings and exceeding service standards.
Proficient in the use of smartphones, digital tools, and app management across both IOS and Android platforms.
Advanced skills in MS Office suite.
A proactive approach to problem-solving with strong decision-making skills.
Excellent writing, strong communication and interpersonal skills with attention to details, ability to handle multiple tasks and prioritize effectively.

Nice To Haves

Bilingual (desirable)

Responsibilities

Efficiently process customer orders and credit card transactions through our centralized call system.
Manage a high volume of calls with a focus on service excellence.
Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products.
Address customer inquiries, providing accurate information and solutions.
Willingness to spend time observing the production process at facilities or jobsite to get product knowledge.