Customer Service Representative

Accenture•Austin, TX

1d•Onsite

About The Position

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities. The Customer Service New Associate will provide unbiased assistance to Medicaid Providers and / or Clients with questions regarding eligibility, medical claims status, and other program questions. This role also involves assisting with problem resolution as needed, responding to phone inquiries in a prompt, courteous and concise manner, documenting all encounters in clear and concise online logs, and transferring callers to other Call Center units as needed. The associate is expected to meet individual performance standards and attain and maintain strict required attendance and performance metrics, performing other duties as may be assigned by management.

Requirements

Minimum of 6 months of customer service experience

Nice To Haves

Six months’ Medicaid experience
Microsoft Office experience
Effective at multi-tasking
Eagerness to contribute in a team-oriented environment
Ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Good communication (written and oral) and interpersonal skills

Responsibilities

Provide unbiased assistance to Medicaid Providers and / or Clients with questions regarding eligibility, medical claims status, and other program questions.
Assist with problem resolution, as needed.
Respond to phone inquiries in a prompt, courteous and concise manner.
Document all encounters in clear and concise online logs.
Transfer callers to other Call Center units as needed.
Meet individual performance standards.
Perform other duties as may be assigned by management.
Attain and maintain strict required attendance and performance metrics.