Customer Service Representative

Kalco Lighting Limited•Las Vegas, NV

49d•$18 - $20•Onsite

About The Position

Kalco Lighting is seeking a Customer Service Representative to join our team to support and facilitate our efforts to become an “easy to do business with” supplier. This includes listening to our customers, understanding their requirements and acting swiftly and accurately to serve their needs. This person will be self-motivated with a sense of urgency and will have the ability to get results through others by collaborating and forging relationships with other departments within the organization. Premier Luxury Lighting Manufacturer. As we enter our fifth decade in the lighting world, Kalco Lighting is embarking on a new chapter. We carry our commitment forward and have refined our product line to include innovative products that speak directly to emerging trends. Serving the needs of our customers has always been our passion, and our products reveal pride in our legacy of artisan-made lighting and a design-driven culture that values inspiration, innovation, and sustainability. Kalco Lighting takes great pride in its employees and is known for excellent service and a customer-centric approach in all we do. We offer an excellent benefits package that includes medical benefits including vision and dental, 401K with an employer match, optional enhanced benefits with Colonial Life, and a comprehensive holiday and PTO schedule. If you strive for excellence, are friendly, detail-oriented, have a great work ethic, and are looking for a family atmosphere, please apply today!

Requirements

An associate’s or bachelor’s degree is required.
Must have high level of computer proficiency to navigate ERP and CRM databases, and basic office applications. Experience with Sage 100 is a plus.
Must be able to work full-time in our Las Vegas offices. Office hours are 7am to 4pm PST.
High levels of active listening skills, empathy, patience and ability to work calmly under pressure are required.

Nice To Haves

Experience in a technical field or as a teacher is a plus.
Experience with Sage 100 is a plus.

Responsibilities

Serve as the primary point of contact. Recognize that you represent the whole company and act in a professional, knowledgeable and competent manner.
Be effective at problem solving . Think creatively and act decisively to resolve customers’ problems and to address business challenges.
Deliver exceptional support to our customers by providing information and addressing concerns professionally and accurately by phone, email, live chat or in-person.
Lead with expertise . Use your product knowledge, problem-solving skills and communications ability to become a trusted source.
Be a reliable colleague . Be timely and error free in your work, including entering orders, providing information and collaborating with other departments.
Build relationships. Our customers want to work with people they like and respect. Earn their trust and build relationships with them.