Customer Service Representative

Destination Pet•New York, NY

14h•Onsite

About The Position

Destination Pet is seeking a Customer Service Representative for the New York Dog Spa & Hotel 25th Street. The company is a united team dedicated to elevating the love and lives of pet families through a connected care network. They are revolutionizing the pet industry by providing best-in-show care including day care, boarding, grooming, training, and veterinary services since 2016. The ideal candidate will act as a concierge and chaos coordinator, fluent in both human and hound, making every client feel like a VIP (Very Important Pet-parent). The role involves juggling phones, customers, and the occasional muddy paw print, with the goal of making pets feel at home and their humans feel at ease.

Requirements

You’re a people-person and a pet-person
You’ve got solid communication chops—phone, in-person, email, you name it
Multi-line phones and computer systems don’t scare you
You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog)
You solve problems faster than a lab chasing a tennis ball
High school diploma or equivalent required

Nice To Haves

Previous experience in customer service or retail
1+ year of customer service experience preferred

Responsibilities

Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding)
Answering phones with a smile in your voice and multi-tasking like a pro
Touring new clients through the facility and selling the services that keep tails wagging
Ensuring up-to-date vaccinations are on file—because safety first
Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat)
Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are
Responding to complaints with patience and professionalism — even when it’s clearly the cat’s fault
Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher
Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions
Jumping in to support other team members whenever needed
Other duties as assigned