Customer Service Representative

The Plumbing Source•Bedford Heights, OH

28d•Onsite

About The Position

Do you have Mad Customer Service Skills? The Plumbing Source is looking for a top notch Customer Service Representative to keep our Plumbing technicians rolling and our customers happy! This is a great place to learn and grow. We are looking for a Customer Service Representative who takes the initiative, is flexible and collaborative, and who creatively problem solves for our customers. What you'll do each day: You'll be the first impression of the company, the friendly voice on the phone saving the day for the customer with a plumbing or drain issues, You'll be a great listener, so you know just how to take care of the customer’s needs. You'll be efficient while scheduling a service call that suits the customer’s schedule. You'll be accurate at data entry, making sure all the notes entered into the system for the Technician who will be dispatched for the repair, so they know just what to do. This position is located in our Cleveland, Ohio office and is required to be in-office. Benefits you'll enjoy: Employment with The Plumbing Source comes with great perks! Major health benefits are available on the first of the month following your first day of employment. Paid Time Off, paid holidays, and the company matching 401(k) kick in immediately upon hire! Here's just some of what you'll receive in our generous benefit offering: Health Insurance (100% company-paid employee medical premiums) Dental, and Vision Insurance Company funded Health Reimbursement Account Company provided Life and AD&D Insurance Company provided Disability Insurance 401(k) with company match Paid Time Off – Earn two weeks during first year of employment! Paid Holidays EOE/AAP/M/F/V/D/SO

Requirements

Minimum 1 year in customer service
Call center environment experience
Excellent keyboarding skills
High School Diploma or equivalent required.
Must be able to pass pre-employment screening including a background check and drug screening. You will be subject to random drug screening throughout employment.

Nice To Haves

Service Titan experience is a plus.

Responsibilities

be the first impression of the company, the friendly voice on the phone saving the day for the customer with a plumbing or drain issues
be a great listener, so you know just how to take care of the customer’s needs.
be efficient while scheduling a service call that suits the customer’s schedule.
be accurate at data entry, making sure all the notes entered into the system for the Technician who will be dispatched for the repair, so they know just what to do.