Medical Equipment Customer Service Representative (TEMP)
About The Position
Customer Service Representative - Home Healthcare Intake & Insurance Verification Support Patients. Coordinate Care. Make a Difference. Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day. You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Requirements
- High school diploma or GED (required).
- Experience in home healthcare, medical billing, or patient intake (preferred).
- Familiarity with insurance verification and reimbursement practices.
- Strong communication and multitasking skills.
- Ability to work independently and as part of a collaborative team.
Nice To Haves
- Knowledge of medical terminology and durable medical equipment is a plus.
- Experience working with medical equipment
- Familiarity with medical billing and reimbursement practices
- Background in healthcare administration or patient intake
- Knowledge of medical terminology
- At least one year of related work experience
- Strong attention to detail and ability to multi-task effectively
- Excellent verbal and written communication skills in English
- Ability to interpret and respond to various forms of communication (verbal, written, visual)
- Maintain confidentiality and handle sensitive information with discretion
- Demonstrated problem-solving, time management, and organizational skills
- Capable of working independently and collaboratively within a team
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet)
Responsibilities
- Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
- Coordinate documentation and service setup for respiratory products and medical equipment.
- Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
- Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
- Maintain organized records and referral logs in compliance with JCAHO and company standards.
- Provide technical assistance and support for walk-in and retail equipment requests.
- Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
- Assist with office operations including supply monitoring, deposits, and batch reporting.
Benefits
- Generous paid time Off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Commission for Account Executives
- Fixed and variable rate car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
- EAP
- 401k, HSA and FSA/Dependent Care FSA
- Medical, Prescription, Dental and Vision
- Life Insurance, Disability, Accidental death, Identity protection and Legal services
- Meru Health Mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings solutions programs
- HEPB and TB vaccinations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Rental and Leasing Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
