Customer Service Representative

Historic Tours of America • Savannah, GA

26d • $15

About The Position

The Customer Service Representative is the face of Old Town Trolley Tours of Savannah. The Customer Service Representative is to give accurate information and guide customers to us. The Customer Service Representative will control the guest lines and organize tour departures ensuring tours stay on schedule. The guest's first impressions should be that we are professionals, and our company has integrity, is safe, and is fun. Guests judge our company by the way you do your job.

Requirements

• High degree of self-motivation and the ability to work independently or as a team within the scope of established rules and regulations to satisfy the needs of our guests.
• Ability to work with a diverse CAST and the general public equally
• Ability to deal with unpleasant, angry, or discourteous people in a pleasant, calm courteous manner.
• Ability to read, write, and speak clear English in order to communicate with co-workers and the general public
• Ability to learn new duties, policies and procedures and adjust to new situations encountered on the job within a reasonable amount of time.
• Must pass pre-employment MVR/background check, and substance abuse testing
• Have a passion for helping people and making their Savannah experience a memorable one.

Nice To Haves

• High school graduate or equivalent preferred
• Outgoing and enjoy working with the public
• Customer Service experience preferred

Responsibilities

• Hand out brochures and collect ticket stubs from our guests and apply a date stamp or direct guests to the ticket booths
• Gather ticket stubs and e-tickets to be redeemed by Sales Representatives.
• Provide local tourism-related information with accuracy
• Assist in boarding passengers and see to guest's satisfaction while boarding to ensure vehicles depart depot on time.
• Provide ridership numbers to the dispatcher at required intervals.

Benefits

• Competitive pay and paid training: $15 per hour
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED