Customer Service Representative

BagWorks NY • New York, NY

2d • $25 - $30 • Onsite

About The Position

We’re looking for a Customer Service Representative to support our e-commerce operations by managing customer inquiries with clarity, efficiency, and good judgment. This role is primarily email-based and centers on resolving order questions, returns, and exchanges. You’ll work independently within established systems and guidelines, with an emphasis on practical problem-solving and keeping the customer experience positive.

Requirements

• You have experience in customer service or a similar support role
• You communicate clearly and professionally in writing
• You’re comfortable working independently and managing multiple tickets at once
• You use good judgment and stay calm when handling customer issues
• You value resolving problems efficiently and keeping interactions respectful

Nice To Haves

• Experience supporting an e-commerce business
• Familiarity with Zendesk or similar ticketing systems
• Experience with returns or exchange platforms

Responsibilities

• Responding to customer inquiries via email using a ticketing system
• Managing customer service tickets from intake through resolution
• Assisting customers with returns and exchanges, including size or product questions
• Using internal tools to accurately document, update, and close tickets
• Applying sound judgment to resolve issues without unnecessary escalation
• Flagging recurring issues or patterns that may impact the customer experience

Benefits

• Opportunity to support a growing brand with clear systems and expectations
• Health, PTO, and additional perks aligned with Parallelle’s policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed