Customer Service Representative

Seaside Plumbing•Bishopville, MD

22d•$16 - $19

About The Position

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only representative they speak to. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Why Choose Seaside? Competitive pay – starting at $16-19/hour Medical Insurance –we pay 100% of base insurance premiums for health, dental and vision for you AND your family, we also offer employee life insurance policy of $15,000 with an option to upgrade coverage or add dependents. Work life balance – paid vacations, sick pay, holiday pay, and NO EMERGENCY ON CALL 401k Plan with a 4% match. Paid Training Bonuses tied to performance. Our Core Values SERVICE – Leave every person or situation better than how you found them, give more than you receive EMPATHY – Make people feel seen and heard AUTHENTICITY – Talk TO people, not about them SELF GROWTH – Embrace discomfort, it’s an opportunity. Take charge of your own learning and opportunity – no excuses and no blame. INTEGRITY – I do what I say I will, we are only as good as our word DISCIPLINE – Continuous improvement is always better than delayed perfection, no excuses ETHICS – Do the right thing even when no one is watching The Big Task The Customer Service Team puts a human face on all of Seaside Plumbing’s customer touchpoints. You’ll be on the phone, managing email and chat, assisting customers with appointment needs – as well as being a point-of-contact to resolve the occasional misunderstanding. You’re going to be completely empowered to WOW our customers. We’ll give you the training and tools to perform in a fast-paced, multitasking environment. If you’re a star at your job you will have respect, admiration, excellent compensation, and an opportunity to grow. If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Seaside Plumbing by visiting www.SeasidePlumbers.com. When you're ready, please apply! Equal Opportunity Employer

Requirements

High school diploma or GED
1+ years of customer service experience/ Call Center experience a plus
Must be able to maintain consistent expected call volume and other non-negotiables which will be discussed upon hire
Excellent written and verbal communication skills
Adept in satisfying customer needs
Strong data entry skills with the ability to navigate through multiple systems
Must have strong follow up skills
Must be moderate to strong in MS Office/Google Drive
Must have knowledge of basic scheduling
Must have good typing skills and basic math skills
Should be able to assess situations quickly and enter information quickly into systems
Strong in problem resolution
Occasional 12-8 and Saturday shifts will be required, but scheduled in advance
Clean Background
Pass Drug Test
Reliable Transportation
Valid Driver’s License

Nice To Haves

Service Titan System experience is a plus but not required.

Responsibilities

Answering incoming customer calls regarding company services, setting up customer accounts, and scheduling technicians
Provide timely follow up with the customer by making outbound customer calls
Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
Utilize a courteous and pleasant demeanor to ensure the customer is satisfied and that all needed information is received during the call
Update customer information in the customer service database
Answer customer questions while navigating through multiple systems
Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
Min call volume of 80 calls handled
Speed to lead – anything assigned to you is handled in UNDER 15 min. . . ideally it’s handled much faster
No missed leads on anything assigned to you

Benefits

Competitive pay – starting at $16-19/hour
Medical Insurance –we pay 100% of base insurance premiums for health, dental and vision for you AND your family, we also offer employee life insurance policy of $15,000 with an option to upgrade coverage or add dependents.
Work life balance – paid vacations, sick pay, holiday pay, and NO EMERGENCY ON CALL
401k Plan with a 4% match.
Paid Training
Bonuses tied to performance.

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