Customer Service Representative

EZCORP • Brownsville, TX

1d • Onsite

About The Position

At EZCORP, we are seeking a Part-Time Customer Service Team Member for a career, not just a job, with opportunities for growth into greater roles. We provide development and training in a fun, fast-paced environment, offering competitive pay, bonus potential, and great benefits. The role includes a structured 7-day paid training program and ongoing development. As a Customer Service Team Member, you will interact with customers daily, assisting with sales and negotiating agreements for pawn items such as jewelry, electronics, and musical instruments. You will contribute to a friendly, courteous, and respectful environment that distinguishes EZCORP. We are committed to fostering an environment that values belonging and development for all, ensuring equal access and participation in employment opportunities without discrimination based on race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. EZCORP is headquartered in Austin, TX, traded on NASDAQ (EZPW), and is a member of the S&P 1000 Index and NASDAQ Composite Index.

Requirements

• Self-motivated with a positive and outgoing personality and a strong work ethic
• Excelling at customer service and relationship building
• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as a member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of store merchandise, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more
• Provide a friendly, courteous, and respectful environment
• Provide excellent customer service by greeting customers, interacting with customers in person and on the phone
• Process sales, loan payments, and extensions
• Perform opening and closing store duties

Benefits

• Competitive Wages
• Monthly Bonus Potential
• Part-time Working Hours 20 to 25 Hour per week
• 401(k) with Company Match
• Part-time Paid Time Off Benefit
• Part-time Holiday Pay
• Store Discount
• Development and training
• Career paths

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees