Customer Service Representative

Disabled Veteran Solutions • State College, PA

2d • Remote

About The Position

Disabled Veteran Solutions (DVS) is a nationally recognized, Service-Disabled Veteran Owned Small Business providing Business Process Outsourcing support for complex, highly regulated programs. Our work requires precision, consistency, and accountability. We hire for stability and growth, not temporary or flexible side work.

This role supports a high-volume technical tolling services program. Customer Service Representatives assist customers through phone, email, chat, and case management systems while navigating multiple applications simultaneously. This position is best suited for individuals who thrive in structured environments, meet performance expectations consistently, and are comfortable with accountability in a call center setting. Advancement opportunities are available for employees who demonstrate strong attendance, quality scores, and reliability.

Requirements

• High school diploma required (Associate degree or higher preferred)
• Minimum of 6 months customer service experience
• Fluent in English (spoken and written)
• Comfortable navigating multiple systems simultaneously
• Able to troubleshoot basic technical issues
• Able to meet strict attendance, schedule, and performance expectations
• Background check and drug screening required (no cost to the candidate)
• Reliable, high-speed hard-wired internet (Wi-Fi and satellite are not permitted)
• A private, dedicated workspace free from interruptions
• Webcam use is required during training and may be required afterward for coaching or meetings

Nice To Haves

• Call center experience strongly preferred
• Associate degree or higher preferred

Responsibilities

• Handle inbound customer inquiries related to toll accounts, payments, violations, disputes, congestion pricing, and application status
• Research and resolve suspended accounts and identify correct account types
• Accurately document all interactions and service requests
• Collaborate with internal teams to ensure complete issue resolution
• Maintain high standards for professionalism, quality, and adherence

Benefits

• Paid training
• Benefits eligibility begins after successful completion of a 90-day probationary period
• Overtime paid for hours worked over 40 in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED