Customer Service Representative
About The Position
Serves as the point of contact for customers, handles inquiries, comments, and service requests. Responsible for providing information about products, services, and resolving issues. Ensure customer satisfaction by delivering timely and effective support. Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus' technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.
Requirements
- Strong communication, problem solving, and organization skills
- Excellent organizational and multi-tasking abilities
- Problem solving skills with focus on customer satisfaction
- Minimum typing speed of 45 wpm
- High School/GED equivalent
- Ability to lift up to 25lbs
- Proven experience in customer service or related roles
Responsibilities
- Make outbound calls, answer phones, check voicemail, forward calls as needed, and take messages
- Direct guests, route calls as needed
- Upload data and provide tracking information on documents and logs
- Assist customers with questions/information requested
- Work closely with all Opus Inspection departments to improve the level of service to the customer.
- Performs customer service-oriented duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Repair and Maintenance
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
