Customer Service Representative

ibex•New Braunfels, TX

57d•Remote

About The Position

Ibex is the place to build your future with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got you covered with paid training designed to set you up for success. Our team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, grow new skills, and build your career in a workplace that celebrates you. As a Customer Service Representative, you’ll play a key role in helping members schedule non-emergency medical transportation. You’ll handle inbound calls (and some outbound follow-ups) from members, healthcare facilities, transportation providers, and health plan partners ensuring rides are arranged smoothly, accurately, and with excellent service. We’re looking for positive and dependable individuals with strong communication skills and a can-do attitude. Even if you don’t meet every qualification, we encourage you to apply, potential matters here! We are currently offering a variety of shift options; our team supports customers 24/7.

Requirements

Strong verbal and written communication skills
Ability to follow a structured call flow or script
Empathy, professionalism, and patience when supporting members or guardians
Excellent problem-solving skills and composure under pressure
Computer proficiency
Full-time availability and reliability in managing a steady workload
Ability to work independently, stay organized, and manage a steady workflow
Flexible, dependable, and ready to learn and grow with us
Confident, friendly, and comfortable engaging with members and partners
Proficient with computers, including Microsoft Office and email
Must be at least 18 years old
High School Diploma or GED
2+ years of customer service experience
Ability to type 25 words per minute or more
Reliable high-speed internet with an Ethernet connection
A quiet, private workspace

Responsibilities

Answer inbound calls and assist members with scheduling or updating transportation
Confirm member eligibility and accurately enter ride details
Address questions and resolve issues related to transportation services
Identify additional member needs and provide appropriate support
Collaborate with internal teams to resolve real-time challenges
Meet and exceed performance goals related to response time, accuracy, and customer satisfaction