Customer Service Representative

Taylor Communications • Jeffersonville, IN

17d • Onsite

About The Position

Join Our Team! Benefits Start Day 1 Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor. Your Opportunity: Taylor Corporation is seeking a Customer Service Representative (CSR) to join the team in Jeffersonville, IN to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures. Your Hours : 8am - 5pm, Monday - Friday in the office

Requirements

• High school diploma or equivalent in work-related experience.
• Minimum of 3 years of related / relevant experience in position or specialization.
• Proficient computer skills to include Excel, Word, Outlook and Microsoft PowerPoint.
• Advanced computer experience and ability to implement new technologies.
• Excellent problem solving, follow-up, and organizational skills.
• Effective time management skills and the ability to manage multiple tasks and prioritize tasks.
• Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences.
• Detail-oriented, used to working in a fast-paced environment, and managing multiple projects.

Nice To Haves

• Salesforce.com knowledge

Responsibilities

• Work independently and within a team to deliver consistent, exceptional customer experience every time.
• Manage all communications - written, verbal, and in person, in a professional, proactive and efficient manner.
• Resolve all customer requests including orders and follow-up activity courteously, efficiently, quickly and accurately.
• Own escalations and concerns on behalf of the customer, provide root cause analysis and permanent resolution.
• Successfully establish, manage and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Review a variety of work processes including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordination of projects and complex customer deliverables.
• Guarantee satisfaction and value for our customers.
• Contribute to a work environment that fosters pride in being part of a winning team.

Benefits

• Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees