Customer Service Representative, Commercial Sales

Carroll Fuel•Sparks Glencoe, MD

3d•$25 - $30

About The Position

Would you be described as energetic and helpful? Are you a person who strives to achieve and exceed goals? If you are a calming force in a fast-paced environment, then we invite you to apply. Carroll Motor Fuels is hiring Customer Service Representatives to join the Commercial Sales team of a growing regional fuel distributor. If you love to talk with people and are detail oriented, cheerful, and a self-motivated individual who wants to have a positive impact on a team’s success, then we would like your application. Best-In-Class Benefits: Medical/Dental/Vision 401(k) with Company match Paid PTO Casual Business Attire Employer Paid Life Insurance & ADD Insurance Pet Rx perk for employees with fur babies Tuition Reimbursement Employee Referral Bonus Program

Requirements

Proven experience in customer service, sales, or a related field.
Excellent communication skills, both verbal and written.
Ability to multitask and prioritize in a fast-paced environment.
Sales-driven mindset with a focus on achieving targets and objectives.
Problem-solving skills with a customer-centric approach.
Detail-oriented with good organizational skills.
Ability to work independently as well as part of a team.
Speed and accuracy in data entry using Microsoft Word, Outlook, and Excel.

Nice To Haves

Bachelor’s degree in business administration, marketing, or a related field is a plus.
Familiarity with sales techniques such as upselling and cross-selling.
Professional experience using customer relationship management (CRM) software for sending and receiving online forms to open and set up accounts is a plus.

Responsibilities

Customer Relationship Management
Answer a high volume of calls with a proprietary network to answer questions while offering excellent customer service.
Maintain detailed records of outgoing and incoming calls as well as follow-up information and outcomes.
Respond to customer service issues, concerns or complaints with the program and seek to expedite resolution of a problem.
Accurately document the customer's contact information including phone number, email address and other essential account development information, verify the system is correct and make changes as necessary.
Persuasively engage the customer in conversation to understand their needs, ask relevant leading questions to understand the customer's needs.
Collaborate with other departments such as sales, credit, and wholesale operations to ensure smooth order fulfillment, and pleasurable customer experience.
Print and/or change delivery tickets to reflect current needs, address any changes with the customer and management.
Account maintenance and data entry.
Knowledge of products, invoicing and manual entry of customer data.
Dispatch support for the customer’s request.