Customer Service Representative

Daxko•Birmingham, AL

9d•Hybrid

About The Position

We’re looking for a passionate, solution-driven Customer Service Representative to join our dynamic support team. In this role, you’ll be the friendly face and trusted voice behind our brand—helping customers succeed by answering questions, resolving issues, and delivering an outstanding experience across every interaction. Whether through email, phone, or chat, you’ll be a key part of creating meaningful connections and long-term customer satisfaction. You’ll work closely with our internal teams, stay up to date on product enhancements, and play a vital role in keeping our users informed, supported, and empowered. This role reports to the Team Lead, Customer Service and works onsite 2–3 days per week at our Birmingham, AL office.

Requirements

2+ years in a customer-facing role (support, onboarding, hospitality, retail, etc.)
Excellent communication skills (written and verbal)
Proven ability to manage multiple conversations across channels
Self-starter with sound judgment and escalation instincts
Comfortable working an 8-hour shift between 7:00 AM – 7:00 PM CST (Monday–Friday)
High school diploma or equivalent

Nice To Haves

Bachelor’s degree
Experience using CRM tools like Salesforce

Responsibilities

Be the first point of contact for customer inquiries via phone, chat, and email
Translate complex product features into simple, easy-to-understand explanations
Troubleshoot issues and guide customers through practical solutions
Offer usage tips, training, and resources that promote long-term success
Identify and escalate bugs or technical challenges to internal teams
Maintain accurate records of conversations and support cases
Stay current on product updates and internal support procedures
Meet and exceed team goals for case resolution, customer satisfaction, and response times
Contribute to team learning and occasional training sessions as a product expert