Customer Service Representative

Nidec•Rancho Cordova, CA

1d•$18 - $20

About The Position

Our Company Motion Control Engineering (MCE) has enjoyed a history of innovation, rapid growth, and success. One of the early pioneers in the development of non-proprietary elevator controls, MCE is now the largest and most successful independent elevator control manufacturer in the world. In 2012, MCE became part of Nidec Corporation which is the World’s leading manufacturer of motors ranging from small precision to Ultra-size Motors. MCE’s elevator control products move people daily in tens of thousands of buildings around the world. Some of the most notable and recognizable buildings include the Statue of Liberty, The Washington Monument, The US Capitol Building, The US Supreme Court Building. MCE’s elevator control products also exist in thousands of buildings in universities, hospitals, shopping malls, housing projects, office buildings, etc. MCE is also the leading company in Nidec’s Global Elevator Solutions Group which serves the markets outside North America. The key to our success is our people, technology, and quality. MCE’s people have a variety of educational achievement levels and work experiences and represent a broad cultural diversity. The opportunities you will find at MCE are limited only by your desire to grow and succeed.

Requirements

Associate degree or High School Diploma is acceptable with a strong background on the fields mentioned above.
Proficiency with Microsoft Office Suite
Must have strong communication skills and be able to effectively communicate
Ability to work independently, self-starter, attention to detail, high sense of urgency
2-5 years of call center or data center experience
Experience as intern on related fields is acceptable.

Responsibilities

Provide basic technical support to customers via email, phone, or other methods
Answer calls from the call queue and manage accordingly
Provides customers with accurate and timely information regarding their inquiries received via phone or email
Maintaining customer contact and shipping information, follow up on part quotes, returns and late shipments, and pursue sales quote for purchase orders
Process orders within an hour of receipt including upload of sales order packet to the share drive
Follow-up & Process SAP Batch transactions
Perform other tasks as assigned by immediate Supervisor
Training provided