Customer Service Representative

CENTRAL BANCOMPANY, INC. • Jefferson City, MO

1d

About The Position

Perform all activities related to the opening or closing of various types of time and demand deposit accounts, including certificates of deposits, checking accounts and savings accounts, commercial business checking, money market accounts, estate accounts, trusts, IRA deposits/withdrawals, etc., ensuring that applicable regulations, disclosures, policies, and procedures are observed. Monitor and meet set account goals. Cross-sell Bank services through needs identification and by following the STEP program guidelines thus ensuring that the most positive and profitable relationship possible exists between the Bank and its customers. Submit referrals to correct departments based on customer needs including consumer and commercial loans, mortgage loans, investments, merchant services, etc. Process appropriate paperwork for additional products like BusinessLink RT, ReSubmitIt, etc. Help customers complete applications for Installment Loans, Mortgage Loans, MasterCard/VISA, etc. Enter appropriate tracking referrals and utilize the iSTEP program. Monitor and meet referral goals. Recruit new business and individual customers. Develop and maintain favorable customer relations. Continue relationship building by making follow-up calls to new customers as directed on a two-week, 45 and 90 day basis. Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to customers and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special. Maintain thorough knowledge of all bank products and services; ensure branch personnel acquire and maintain knowledge of all bank products and services. Participate in the Bank's business development activities. Represent the Bank in industry and professional associations, community organizations, local business groups, etc., and promote the Bank's favorable image. Ensure that standard operating procedures are being followed. Assist in providing guidance and training to branch personnel on operating problems, handling of exceptions and adjustments. Participate and assist in regular staff meetings to review problems, policies, procedures and updates of activities within the bank. Ensure neat and orderly work areas; ensure that all cash, negotiables, and confidential records are secured and/or disposed of properly. Help ensure that departmental personnel comply with Bank's employee policies and procedures. Direct lobby and telephone traffic to appropriate personnel if unable to handle request personally. Disburse incoming mail to correct personnel and sign for packages and deliveries. Attend to CheckPlus card problems by mailing cards back to customers or destroying on a daily basis. Handle CheckPlus problems such as lost, error resolution, and replacement. Assist others in the department/facility as needed or directed. Perform backup teller duties and responsibilities when necessary (i.e. staff shortages, and/or increased business demad). Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions. Contribute to the effort of the Bank by performing other duties as assigned and request additional duties as time permits.

Requirements

• Knowledge, skill and mental development equivalent to the completion of a bachelor's degree.
• Thorough knowledge of all teller and new account functions; bank regulations; bank policies and procedures; and bank products and services
• Knowledge of accounting principles.
• Good typing/word processing and written communication skills. Working knowledge of various word processing and spreadsheet software.
• Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
• Strong attention to detail.
• Analytical (statistical), organizational, time management, and problem solving ability.
• Ability to manage multiple tasks simultaneously in a fast paced environment and assist at other locations as called for.

Nice To Haves

• Sales experience preferred.

Responsibilities

• Perform activities related to opening/closing time and demand deposit accounts.
• Cross-sell bank services and submit referrals.
• Recruit new business and maintain customer relations.
• Provide exemplary customer service in person and by telephone.
• Maintain knowledge of bank products and services.
• Participate in business development activities.
• Ensure standard operating procedures are followed.
• Participate in staff meetings.
• Maintain orderly work areas and secure confidential records.
• Help ensure compliance with employee policies and procedures.
• Direct lobby and telephone traffic.
• Handle incoming mail and CheckPlus card problems.
• Assist others in the department.
• Perform backup teller duties when necessary.
• Maintain expertise through professional development.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level