Customer Service Representative

Wolverine Industries•Decatur, AL

About The Position

Manage Customer Accounts Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; and explaining the best solution to solve the problem; following up to ensure resolution Collecting customer information and analyzing customer needs Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls/emails Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Act as the company gatekeeper Work with Customer Service Manager to ensure proper customer service is being delivered Resolve customer complaints via phone, email, mail or social media Other duties as assigned.

Requirements

Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively in a stressful environment
High school diploma or equivalent; college degree preferred Customer service representative top skills & proficiencies:
Customer Service
Product Knowledge
Quality Focus
Market Knowledge
Documentation Skills
Resolving Conflict
Multitask
Patience
Negotiation
Positive Attitude
Attention to Detail
People Oriented
Problem Solving
Organizational Skills
Adaptability
Ability to Work Under Pressure
Computer Skills
Skills & Education:
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.
instructions and pre-established guidelines to perform the functions of the job.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Good communication skills
Essential Physical Functions:
When required, the ability to work on the production floor with exposure to dust, fumes, odors, loud noise, and varying temperatures.
Must be able to lift 25 pounds at times.
Prolonged periods of sitting at a desk and working on a computer.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, gender identity or sexual orientation, creed, sex, disability, marital status, citizenship status, protected veteran status or any other characteristic protected by law.

Responsibilities

Manage Customer Accounts
Resolve product or service problems
Collect customer information and analyze customer needs
Contribute to team effort
Manage large amounts of incoming calls/emails
Build sustainable relationships of trust
Provide accurate, valid and complete information
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Engage customers
Act as the company gatekeeper
Work with Customer Service Manager
Resolve customer complaints via phone, email, mail or social media
Other duties as assigned