Customer Service Representative

Murata America

1d•Onsite

About The Position

Provides end‑to‑end customer support and account service for assigned internal and external customers, ensuring reliable execution of order, service, and support processes throughout the customer lifecycle. Acts as a primary point of contact to coordinate inquiries, order fulfillment, issue resolution, and service escalations, while maintaining strong relationships with customers and internal stakeholders. Collaborates closely with sales, operations, and support teams to ensure service quality, operational performance, and alignment with commercial objectives. Identifies service needs, monitors trends and issues, and supports continuous improvement of processes and service delivery to enhance customer experience, reduce disruptions, and support business growth.

Requirements

1–3 years of related customer support or operations experience.
Ability to manage multiple tasks concurrently.
Ability to resolve routine issues independently.
Basic knowledge of Excel, Word, and PowerPoint.
Demonstrated customer service orientation.
Experience coordinating with internal teams.
Solid organizational and time-management skills.
Working knowledge of Sales Order Management system/ ERP software.

Responsibilities

Update and maintain customer and order records to ensure data accuracy.
Support process improvements by identifying recurring issues and suggesting fixes.
Process customer orders, changes, and returns with limited supervision using established systems.
Assist with onboarding new customers or sales channels within defined guidelines.
Communicate proactively with customers regarding order status and service updates.
Monitor assigned accounts to identify delays, discrepancies, or service issues.
Coordinate with internal teams to resolve routine delivery, pricing, and order issues.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume