Customer Service Representative

Hornback Plumbing • Elizabethton, KY

23d • $15

About The Position

The Customer Service Representative is responsible for building lasting relationships with customers and the Conditioned Air Solutions team through excellent communications. This position will engage in contact with customers in our local communities to schedule service, maintenance, or new installation appointments. Essential Job Duties: Receives inbound or makes outbound calls to book appointments with our service and sales teams Provides accurate appointment information to service or sales teams Tracks calling efforts and accomplishments Follows-up with customers to ensure customer satisfaction Other Duties: Performs other duties as requested

Requirements

• Excellent verbal skills
• Strong interpersonal skills
• Energetic personality
• Ability to manage tasks with minimal supervision
• Ability to clearly and effectively communicate ideas related to policies and procedures and provide guidance to management and employees verbally and in writing
• Ability to manage time effectively and efficiently
• Ability to multi-task
• Regular and reliable attendance
• High school diploma or equivalent
• Possess a valid driver’s license
• Eligible to work in the U.S. without sponsorship

Nice To Haves

• Service Titan experience

Responsibilities

• Receives inbound or makes outbound calls to book appointments with our service and sales teams
• Provides accurate appointment information to service or sales teams
• Tracks calling efforts and accomplishments
• Follows-up with customers to ensure customer satisfaction
• Performs other duties as requested

Benefits

• 401(k) with fully vested company match
• Medical, Dental, and Vision insurance
• Health Savings and Flexible Spending accounts
• Variety of ancillary benefits
• Paid time off
• Professional development
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED