Customer Service Representative

Air Clean Systems • Creedmoor, NC

5d • Onsite

About The Position

As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure proper maintenance and use of customer-purchased safety equipment. Primary role of CSR is to notify existing accounts of the requirements for scheduled maintenance of their ductless fume hoods, workstations, enclosures and devices as outlined by the manufacturer's IFU (instruction for use).

Requirements

• High school diploma or equivalent.
• Prior experience working in a call center or customer service department.
• Proficiency with Microsoft Office.
• Must be detail oriented.
• Positive attitude and the ability to work both in a team environment and independently.

Nice To Haves

• Experience with MRP system, specifically SAGE 100.

Responsibilities

• Provide timely notification to customer to ensure filter change per the company recommendation. Communication will be verbal and written.
• Perform order entry function for company within Company MRP.
• Present extended warranty and service contract options to the customer of existing account for consideration.
• Maintain all customer contact details within company CRM package.  Ensure accuracy and completeness.
• Maintain accurate records of customer files.
• Communicate and work with company’s service department to provide timely answers to customer problems.
• Inform and communicate with customers about companion products that might be beneficial.
• Communicate with Company’s customers regarding order status and manage client expectations internally/externally.
• Other administrative duties as assigned by manager to maintain best in class customer service and support.

Benefits

• major medical benefits
• dental insurance
• vision insurance
• Teledoc
• life insurance
• 401K plan with employer contribution
• Paid personal leave plus company paid general holidays and paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees