Customer Service Representative

Centuri Group, Inc.•New Berlin, WI

4d•Onsite

About The Position

At NPL, part of The Centuri Organization, our employees are part of an established team working to support America’s natural gas utility and energy infrastructure. Working at NPL means you are joining a company with over 50 years of experience, long-standing customer relationships, and one that is deeply integrated into our host communities. Come grow your career with us and be a part of something bigger. As a Customer Service Rrepresentative, you will act as a liaison between our customers and work crews. You will coordinate project scheduling and notifies customers in advance and provides updates as needed or requested.What You'll Do Receive and manage customer phone calls regarding comments/issues/complaints Coordinate activities to resolve customer complaints and issues Prepare job jackets for Foreman; printing all required documents (WRs, permits, service record cards, Miss Utility tickets, etc.) Use Telogis and driver report to track assets and driver performance Prepare project materials and collateral as necessary Liaison between NPL, subcontractors and the Utility Company Communicate with the Customer on work request On-Site inspection of property of desired gas installation/replacement Maintain well-organized filing and tracking systems Retrieval of documents or information, as required Other duties as requested by leadership

Requirements

High School diploma or equivalent
2-4 years related experience or equivalent combination of education and experience
Ability to complete assignments while working under tight deadlines and with minimal or no supervision
Ability to support other employees by being directly responsible for improving information, services, or support other employees need to do their jobs
Ability to manage difficult customers on the phone and in person
Ability to stay focused and manage multiple projects simultaneously despite fast-changing conditions
Keen eye for details
Exceptional customer service skills through interpersonal communication to work effectively with others (i.e. internal and external customers, co-workers, vendors, colleagues, etc.) in order to coordinate activities and arrive at mutual decisions
Strong written and oral communication skills

Nice To Haves

Bi-lingual (English/Spanish) preferred

Responsibilities

Receive and manage customer phone calls regarding comments/issues/complaints
Coordinate activities to resolve customer complaints and issues
Prepare job jackets for Foreman; printing all required documents (WRs, permits, service record cards, Miss Utility tickets, etc.)
Use Telogis and driver report to track assets and driver performance
Prepare project materials and collateral as necessary
Liaison between NPL, subcontractors and the Utility Company
Communicate with the Customer on work request
On-Site inspection of property of desired gas installation/replacement
Maintain well-organized filing and tracking systems
Retrieval of documents or information, as required
Other duties as requested by leadership