Customer Service Representative

Brenntag•Portland, OR

23h

About The Position

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer. Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. They add value for their customers and partners through product knowledge, innovation, and sustainable solutions, combined with a passion for service excellence and commitment to safety. Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, Brenntag's two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. As an employer, Brenntag embraces diversity and fosters a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. They engage their employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization, and believe in empowering their employees to reach their full potential and shape the future.

Requirements

2+ years of experience in Customer Service or similar discipline.
Capacity to problem solve.
Ability to work independently.
Consistently demonstrate strong listening, speaking and decision-making skills.
Excellent interpersonal skills with a passion for collaboration.
Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
Dedication to teamwork, customer satisfaction, and results.
Excellent written/oral communication skills.
Willingness to work overtime, have on-call hours, or work after hours.
Ability to keep calm when on customer calls.
Experience with Microsoft Office Suite.
Experience with ERP/CRM systems.
Experience with team collaboration tools.

Nice To Haves

Experience in Chemical Distribution or Manufacturing.

Responsibilities

Create a positive customer experience by providing timely communication based on customer needs.
Accurately and promptly process customer orders and manage the full order life cycle.
Handle order processing, order management, order changes, cross collaboration required for order fulfillment, and lead all order related communication to the customer.
Ensure efficient and accurate order placement.
Provide order confirmation via phone, email or EDI.
Communicate timely regarding order changes to the customer.
Verify all shipping, billing, pricing, and purchase order information.
Enter special instructions related to orders, customer requests/code maintenance, and notes.
Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
Communicate and provide necessary support to sales staff while in the field.
Regularly communicate with internal and external customers on various issues.
Operate as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
Audit customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-check other's orders.
Document and resolve customer complaints.
Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
Ensure Compliance, Regulations, and Policy Alignment across daily functions, meeting Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.