Customer Service Representative

Gallagher•Las Vegas, NV

About The Position

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. This role provides customer service to a variety of customers over the telephone. The representative is responsible for servicing existing clients, identifying and assessing customer needs to achieve satisfaction. They will receive and respond to customer service inquiries, both written and verbal, and follow-up on customer issues, research problems, and process necessary documents to ensure successful resolution. The position requires providing accurate, valid, and complete information using appropriate methods and tools, and handling calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

Requirements

High school diploma
minimum of 1 year of customer service experience
Strong typing skills
Basic computer skills
Good verbal communication skills
Maintains a high level of professionalism with clients
Establishes a positive rapport with every caller

Nice To Haves

Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Responsibilities

Provides customer service to variety of customers over the telephone.
Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction.
Receives and responds to customer service inquiries both written and verbal.
Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
Provides accurate, valid and complete information by using the right methods/tools.
Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

Benefits

Competitive and comprehensive compensation package
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program