Customer Service Representative

Swagelok Northwest (US)•Milwaukie, OR

27d•Onsite

About The Position

Do you enjoy working with customers over the phone and through written communication? Are you able to collaborate easily with customers and internal support to find the best solution? Are you a natural problem-solver? Are you curious to know how things work and to get to the root of a problem? Do you embrace a growth mindset and not settle for the status quo? Do you have work experience understanding and working through complex processes? If this describes you, we want to get to know you. We are Swagelok Northwest (US), the Swagelok authorized sales and service center providing the highest quality products, services and fluid systems training for the Pacific Northwest and Alaska. We are seeking a highly skilled and motivated Customer Service Representative, preferably with experience working in a technical industry. The ideal candidate can easily partner with our customers and internal resources to find answers to any question that comes their way. While the main responsibility of a Customer Service Representative is to process orders within SAP (our enterprise resource planning system) this position is also looking for new avenues to grow business and connect customers with the full basket of resources we offer. Most interactions are via phone and email, which requires excellent verbal and written communication skills. As part of a hand-picked team, your contribution makes a difference every day. Schedule: Onsite Monday - Friday 7:30 a.m. to 4:30 p.m. Remote work is not available for this position. The Customer Service Representative (CSR) is a liaison between our company and its current and potential customers. This position ensures customer satisfaction by placing orders, scheduling deliveries and services, responding to inquiries, and taking appropriate action to resolve concerns.

Requirements

Bachelor’s degree or equivalent work experience
2 plus years of customer service experience
Communication
Responsiveness to requests for service
Cooperation and Teamwork
Problem-solving
Attention to detail
Excellent written and verbal skills
Proficiency in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Order entry system experience

Nice To Haves

Experience in fluid system technologies
Experience in alternative fuel, biopharmaceutical, chemical and petrochemical, oil and gas, power, or pulp and paper industry

Responsibilities

Process orders received through a variety of methods to ensure order accuracy and completeness
Accurately determine product availability and coordinate production and ship dates.
Expedite orders as needed and as required by the contract
Prepare and validate quote requests, track shipments, and process product returns
Provide technical information to assist customers in identifying proper component options and performing basic technical product discovery
Uphold contracted and factory pricing structures through attention to detail
Interface directly with Will-Call customers to execute all on-site order, fulfillment, and product information needs
Identify and document corrective action opportunities, manage non-conforming products, and comply with ISO quality standards as appropriate
Communicate professionally and fluidly with internal and external customers, both verbally and in writing
Partner closely with internal teams such as Sales, Field Engineering, and Custom Solutions to provide a seamless customer experience
Engage in innovative and creative problem-solving and solution development to meet unique or challenging customer needs and actively participate in cross-functional continuous improvement project work
Timely execution in completing all job functions and resolution of customer issues

Benefits

Reliable 40 hour a week schedule
Onsite free parking and near the MAX line.
Paid training
Leadership longevity with a focus on associate and team development
Performance-based bonuses 3%-10% of annual wage
Health and Dental Insurance after 30 days of employment. Swagelok pays up to 85% of employee health insurance premiums.
7 paid holidays a year
100% company paid: Short-term, long-term, and Life Insurance
401(k) program with up to a 4% company match
Tuition Reimbursement for an undergraduate degree
Up to 104 hours of PTO in your first year of employment
8 hours of paid volunteer time every year
Career advancement opportunities