Customer Service Representative

RLS LOGISTICS • Newfield, NJ

20d

About The Position

The Customer Service Representative (CSR) role focuses on customer service responsibilities while supporting shipping and receiving tasks. The CSR ensures total customer satisfaction, manages inbound and outbound shipments, and coordinates appointments and orders with various internal teams.

Requirements

• High School Diploma or GED required (Bachelor’s degree preferred but not required).
• General office skills and the ability to multitask.
• Light lifting (up to 20 lbs).
• Standing for 2–4 hours.
• Occasional trips to freezer areas (cold storage environment).
• Must be humble, eager for growth, and able to think strategically in a fast-paced environment.

Nice To Haves

• Familiarity with Google Apps and software knowledge preferred.
• Prior customer service or shipping/receiving experience is a plus.

Responsibilities

• Provide excellent customer service and maintain total customer satisfaction.
• Respond to customer inquiries, process orders, and provide quotes as needed.
• Notify customers of rescheduled appointments and manage all transportation orders.
• Achieve predetermined performance metrics as outlined by the Customer Service Manager.
• Assist with additional duties to support the team as needed.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off (PTO)
• 401(k) with company match
• Team member recognition awards and educational opportunities
• Challenging, fast-paced environment fostering personal and professional growth
• Business casual office environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees