Customer Service Representative

Corin•Raynham, MA

16d•$25 - $28

About The Position

Corin is searching for a Customer Service Representative to work on our US Customer Services team working directly with sales agents and customers to process orders, update requests, handle issues and other tasks as necessary. The Customer Services Representative is responsible for effective customer service for all customers, both internal and external while operating within the established department policies and procedures. This is a fast-paced and time-sensitive work environment. Previous office-based customer service experience is required.

Requirements

2-5 years of Customer Service experience
Excellent written and verbal communication skills
The ability to remain calm under pressure with deadlines and various client demands
The ability to prioritize and organize work, as well as being flexible about constantly shifting priorities
Worked with a variety of different personalities with many pressing deadlines
Flexible, positive and have a proactive attitude to change. A strong and resilient professional approach
Microsoft Office expertise in Word, PowerPoint and proficient with Excel, Outlook and Teams
Strong written and verbal communication skills including strong listening skill
Highly customer-focused

Nice To Haves

Previous ERP experience is preferred
Experience in a Medical Device/Biotech firm would be a plus

Responsibilities

Provide quality customer service and support to sales agents and customers
Enter and audit orders in a timely and ‘right the first time’ manner
Process purchase orders, and expired inventory requests, create invoices and credit notes in alignment with standard work
Release orders for distribution promptly
Provide Return Authorization Numbers to Agents for product complaints and expired product returns
Assist with the management of the Customer Service Inbox
Collaborate and assist Customer Service Manager, and internal stakeholders to help support agents and customers
Support with training and onboarding of new CSRs and other department personnel
Contribute to the work environment that fosters team pride and promotes personal growth
Maintain and project a positive attitude and professionalism when assisting internal and external customers regarding all product and business issues
Manage the administration of customer requirements, using the ERP software system
Manage, update and maintain master customer information with accuracy
Create, update, and improve (as needed) Customer Services Standard Operating Procedures
Facilitate set up process of new accounts
Take incoming calls
Use the various portals to retrieve and/or acknowledge payments
Partner with finance on corrective actions needed using root cause analysis
Liaise with agents/hospitals and co-ordinate price resolution
Product research to assist with agent inventory requests
Maintain electronic filing for assigned accounts
Other duties as assigned for required to support the sales agents and customers