Truck Business Planning Group - Customer Service Representative
About The Position
This position is responsible for maintaining strong business and customer relationships utilizing excellent communication skills, monitoring and tracking truck loads; all while providing top-tier customer service and professionalism. Entering Shipment Orders into Nippon Express' Transportation Management System TMW. Check Calls to drivers for track and trace & GPS set up. Update account managers on any issues that arise helping to create and execute solutions. Calling shippers and consignees to schedule pickup and delivery appointments. Request & retrieve POD's, backup paperwork, etc. from vendors. Maintain professional and courteous customer service relations with associates and carriers. Maintain confidentiality in all aspects of client, carrier and company information. Support management and staff in assigned project-based work. Other duties as assigned by management.
Requirements
- Outstanding interpersonal skills
- Excellent phone and written communication skills with the ability to communicate with diverse personalities
- Enthusiastic team player
- Self-motivated, able to work independently
- Strong attention to details & organize
- Exceptional computer skills
- Organizational skills
- Excellent customer service skills
- Ability to problem-solve
- Flexibility with hours and available to work any OT
- Diligent in following SOP's
- Word, Excel skills
Responsibilities
- Maintaining strong business and customer relationships utilizing excellent communication skills
- Monitoring and tracking truck loads
- Providing top-tier customer service and professionalism
- Entering Shipment Orders into Nippon Express' Transportation Management System TMW
- Check Calls to drivers for track and trace & GPS set up
- Update account managers on any issues that arise helping to create and execute solutions
- Calling shippers and consignees to schedule pickup and delivery appointments
- Request & retrieve POD's, backup paperwork, etc. from vendors
- Maintain professional and courteous customer service relations with associates and carriers
- Maintain confidentiality in all aspects of client, carrier and company information
- Support management and staff in assigned project-based work
- Other duties as assigned by management
Benefits
- Medical, Dental, and Vision beginning the 1st of the month after 30 days
- 401k with a company match
- Flexible Spending Accounts, HSA
- Life and Accidental Death & Dismemberment Insurance
- Short & Long Term Disability
- Auto and Home policies
- Commuter Benefits
- Generous Vacation and Sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
