Municipal Group Customer Service Representative

Geiger Pump and Equipment

10d•$27

About The Position

Geiger is seeking a detail-oriented customer service professional to join our growing municipal team in Baltimore, helping us to supply critical equipment to water and wastewater customers in the Mid-Atlantic. This position plays a crucial role in supporting our customer support efforts and ensuring smooth operations. If you excel at multitasking in a dynamic environment and have a knack for organization, we'd love to hear from you. Why This Role Matters As a customer service professional, you'll be instrumental in keeping our business process running efficiently. Your expertise in order processing, expediting, and customer service will directly contribute to our company's success and growth.

Requirements

A customer service professional with 1-3 years of relevant experience
Adept at handling multiple tasks in a fast-paced environment
A team player who's also comfortable working independently
Proficient with various computer programs and quick to learn new software
Detail-oriented with strong follow-up skills
An effective communicator, both in writing and verbally
Positive and solution-oriented when facing challenges

Responsibilities

Manage orders effectively, inputting sales and shop orders into our business system (SAGE 300)
Coordinate order entry, product sourcing, purchasing materials through supplier portals and SAGE 300
Keep customers and sales engineers informed about order progress
Collaborate with our logistics and project management team to ensure timely order fulfillment and exceed customer expectations