Customer Service Representative

CSN Collision • Paramount, CA

11d

About The Position

As a Customer Service Representative, you will be the first point of contact for customers seeking collision repair, painting, wraps, or custom work. You will guide customers through the intake, scheduling, and support process, ensuring their experience is smooth and professional, and representing Xclusive’s commitment to quality and service.

Requirements

• Prior experience in customer service, front-desk, or administrative role — ideally in auto repair or related industry (preferred but not strictly required).
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Comfortable learning about auto-body, collision repair, painting, wraps, and customization services.
• Professional, friendly demeanor, patient, customer-focused, and reliable attendance.
• Bi-lingual/Spanish speaking required

Responsibilities

• Greet customers (in person and by phone), respond to inquiries about repair, wrap, painting, restoration and customization services.
• Explain service options (collision repair, auto painting, wraps, paint protection film, custom work, restoration) clearly and help customers select what meets their needs.
• Schedule appointments for inspections, repairs, paint jobs, wraps, or restoration services; manage calendar and job queue.
• Collect vehicle details, customer information, and record customer requests and damage descriptions accurately.
• Maintain open communication with customers regarding their job status, projected timelines, and pickup details.
• Coordinate with technicians and shop management to ensure smooth handoff, and follow up for customer satisfaction.
• Maintain a clean, welcoming reception area; manage administrative tasks (filing, phone messages, follow-ups).

Benefits

• Competitive pay based on experience
• Paid holidays, paid time off, and paid sick days
• On-the-job training to build knowledge and skills
• Opportunity to work with a team committed to quality collision, paint, wrap, and customization service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees