Customer Service Representative (Hybrid)

Eurofins Scientific•Mounds View, MN

64d•Hybrid

About The Position

Primarily responsible for the ongoing task of general customer service, including answering phone calls, responding to emails, and closing client service tickets. The Customer Service Representative serves as our customers' primary point of contact within the company. Routine use of computers and phones Routine use of the Laboratory Information Management System (LIMS) Routine customer notification on testing status Routine coordination of incoming testing Maintain accurate client files and accounts Monitor status of testing for completion

Requirements

High school diploma required
Valid Driver's License
Communicate effectively, both orally and in writing; very strong organizational skills
General familiarity with overall laboratory services and various regulatory programs is essential to success.
Detail oriented; work independently, yet be part of the team; satisfactory technical skills, including logical thinking and deductive reasoning.
Handle multiple priorities
Professionalism
Problem solving
Handle medium stress level
Organized thinking process
Multitask
Able to retain large amounts of information

Nice To Haves

Preferred prior sample management experience

Responsibilities

Answering phone calls
Responding to emails
Closing client service tickets
Routine use of computers and phones
Routine use of the Laboratory Information Management System (LIMS)
Routine customer notification on testing status
Routine coordination of incoming testing
Maintain accurate client files and accounts
Monitor status of testing for completion

Benefits

Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holiday

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