Customer Service Representative

Carr Lane Manufacturing Co • Saint Louis, MO

4d • $18 • Hybrid

About The Position

In this role, you’ll communicate with the Carr Lane sales team, our customers, internal team members, and our distributors through phone, email, and our ticketing system. The Customer Service Representative (CSR) answers questions, provides product and services information, enters customer orders and information, and works to resolve any outstanding questions or potential issues. Successful CSR’s have strong communication skills, enjoy problem solving, and thrive in a team-oriented environment.

Requirements

• High school diploma or equivalent
• 2 Years' experience as a Customer Service Representative or related experience
• Strong computer skills
• Microsoft Suite (Word, Excel, Outlook, Teams)
• Excellent communication skills
• Strong problem-solving skills

Nice To Haves

• Knowledge of manufacturing is a plus.
• Familiarity with CRM systems and practices
• The ability to work in a fast-paced and multi-tasking environment is preferred.
• Experience with Zendesk or other ticketing system
• Experience with VOIP phone system

Responsibilities

• Accurately review and process customer's orders received via telephone, email, our ticketing system, and online chat.
• Expedite orders as needed.
• Respond to customer inquiries, providing information on products, ship dates, etc.
• Provide price and availability information for standard parts.
• Process formal quotes for special products.
• Partner with the sales team on customer and distribution communication.
• Respond to customer concerns, escalating to others as needed

Benefits

• Annual Bonus Opportunity
• Comprehensive Benefits Offering: Competitive Medical Plans including HRA, with FSA option; Dental and Vision plans; Paid Time Off available Month 1; Eligibility for Parental Time; 401(k) Match with 100% vesting after 5 years; Profit Sharing after 1 Year of Employment; Company Paid Short-Term Disability; Optional Long-Term Disability; Accident, Hospital Indemnity, and Critical Illness Plans; Company Paid Life Insurance and Additional Options Available; Pet Insurance
• Hybrid Schedule may be Available Depending on Position
• Training and Development Opportunities for All Employees
• Educational Reimbursement: General and specialized technical degrees
• Employee Assistance Programs
• Paid Holidays : New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day, and a Floating Holiday
• And so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED