Customer Service Representative

Engie • Houston, TX

2d • Onsite

About The Position

ENGIE is looking for a Customer Care Representative who delivers exceptional service on every customer interaction. You will support inbound and outbound calls, assist customers with account questions, process payments, and help resolve issues by partnering with internal teams. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced environment. Please note: This position is fully on-site. Hybrid work may be available after converting to a full-time ENGIE employee.

Requirements

• 1–3 years of call center experience (required)
• Strong verbal, written, and customer communication skills
• Ability to type 40+ WPM and navigate multiple systems simultaneously
• Proficiency with Outlook, Word, Excel, and CRM platforms
• Ability to multitask and stay organized in a high-volume environment
• Reliable attendance; ability to work occasional overtime
• Must be willing and able to comply with all ENGIE ethics and safety policies

Nice To Haves

• REP/energy industry experience (ERCOT or other markets) preferred

Responsibilities

• Answer customer calls and assist with billing, account updates, and portal access
• Make outbound calls to resolve issues or follow up on customer needs
• Process payments, refunds, and service tickets
• Route new and renewal sales inquiries to the appropriate team
• Provide friendly, professional, and accurate customer support
• Collaborate with Care, Billing, and Sales teams to resolve customer issues quickly
• Meet performance expectations (quality, AHT, SLA, etc.)
• Share customer insights to help improve processes and retention

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees