Customer Service Representative

Arrow Exterminators•Macon, GA

1d•Onsite

About The Position

Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. The company is a family-owned and operated business since 1964, servicing 12 states with multiple offices to offer a personalized approach. Ranked as the sixth-largest pest and termite control company in the United States by revenue, Arrow Exterminators instills family values in its company culture, creating a welcoming work environment. They attribute their success to passionate, highly trained team members committed to protecting everyone's quality of life. As the company grows, they seek new talent and offer competitive compensation, a robust benefits package, and a family-oriented company culture. The Customer Service Representative serves as the first point of contact for internal and external customers, handling incoming phone calls to determine problems and find solutions. This includes scheduling services, taking payments, and updating customer files. Additionally, the role involves making outbound calls to ensure technicians are fully scheduled and accounts are paid. The position emphasizes a team atmosphere focused on meeting service center goals, requiring computer skills, problem-solving abilities, and a commitment to creating an excellent customer experience.

Requirements

Working knowledge of Microsoft Office Suite
High school diploma or equivalent
Present a professional appearance
Able to work a 40-hour (minimum) workweek
Willing to work minimal overtime as needed

Responsibilities

Provide uncompromised service support and administration to internal and external Service Center customers
Serve as the first point of contact for any of our internal or external customers
Act as a detective to determine any problem and find a solution to every issue with incoming phone calls
Assist in scheduling a service
Take a payment
Update customer files
Connect with customers via outbound calls to ensure technicians are fully scheduled
Connect with customers via outbound calls to ensure accounts are paid
Work in a team atmosphere that strives to meet the service center's goals each month