Customer Service Representative
About The Position
What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common? Ellsworth Adhesives specs in materials in each of those products! Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in El Paso, TX. This is an onsite role. This is an exciting time to be a part of Ellsworth, come join our team! Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries!â¯Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions. You will drive the customer experience. You will process incoming transactional customer requests with a strong sense of urgency/accountability.
Requirements
- 3+ years of professional customer service experience.
- High School diploma or equivalency required.
- Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute
- Consistently demonstrates approachability with team members and is team oriented.
Nice To Haves
- Associate’s degree preferred.
- Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems
- Basic to intermediate excel skills preferred
- Experience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferred
- Experience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferred
Responsibilities
- Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMA’s) proficiently without regular assistance
- Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates
- Follows detailed contract review/audit guidelines on order entry
- Executes customer sample requests and processes order updates and changes
Benefits
- As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
