Customer Service Representative

Hahl Companies, LLC•Champlin, MN

1d•Onsite

About The Position

The Customer Service Representative (CSR) is responsible for the overall customer experience activities for Action Overhead Garage Door. The CSR is the first contact and first impression of the company for most customers. The CSR is responsible for identifying the needs of the customer and handling or transferring their call to the appropriate team member. The CSR will work to ensure that the company has met the customer’s needs as well as performing the highest level of work. This position is on site 100% in our Champlin location.

Requirements

Proficient in Communication (verbal and written)
Ethical Conduct
Patience, Attentiveness, and Empathy
Unsurpassed Customer Service and Sales skills
Excellent Organizational prowess
Personal Effectiveness and Credibility
Outstanding Attention to Detail
High school diploma or GED
Previous customer service experience a plus

Responsibilities

Communicate with other co-workers, management, customers, and others in a courteous and professional manner.
Answer the main line to assist the customer, wholesaler or vendor and connect them to the correct department.
Identify and assess the customers’ needs when they call in or are physically at the location and provide them with quality customer service.
Provide exemplary customer service by building and maintaining professional relationships through open, transparent, and interactive communication.
Deliver appropriate solutions that ensure a positive resolution when collaborating with customer complaints.
Complete a courtesy call with all customers to confirm the satisfaction of installation or service was performed to company standards and report back to Installation and Service departments on any unresolved issues.
Manage and organize the day-to-day office administrative tasks accordingly.
Plan, prepare, and devise daily activities according to workload.
Convey with managers to resolve problems and expedite work.
Propose recommendations to management concerning the improvement of procedures.
Follow- up in a timely manner on delegated tasks and company initiatives.
Establish a process to actively solicit and gather reviews and customer feedback from installation and service customers.
Update and maintain company records and log-ins.
Perform other related duties and tasks as assigned.