Customer Service Representative

BasicBlock Inc.•Lincoln, NE

About The Position

We are seeking a responsible, detail-oriented Customer Service Representative with excellent communication skills. In this role, you will demonstrate initiative, teamwork, and a strong commitment to customer satisfaction. You will assist carriers with account inquiries, ensure timely document submission, and collaborate with sales and customer service teams to provide efficient solutions. The ideal candidate is proactive, organized, and dedicated to delivering exceptional support in a fast-paced environment.

Requirements

Have shared values, meaning play fast and win, be autonomous, and do what you say you are going to do
Show up, take responsibility and have a growth mindset
Have superior communication skills and outstanding problem-solving abilities
Be customer-focused, with a passion for providing an amazing customer experience and helping clients achieve great things
Have clear communication with customers
Have good analytical skills and basic mathematics
Have incredible time management and organizational skills with the ability to navigate multiple tasks at once
Have earned a High School Diploma or equivalent

Nice To Haves

1-3 years experience in the logistics field

Responsibilities

Maintain continuous communication with carriers and customers via phone, email, and text
Ensure all parties are informed of necessary information
Assist clients with account updates, invoice submissions, funding status, and general queries related to the factoring operations
Maintain and update accurate information in the company’s operating system
Assist customers with app support
Help customers source loads via load boards and direct relationships